Terms of Service:

Terms of Service Overview Helen Mantell, trading as Intuition Alchemy Academy, provides training, mentoring, and practitioner development in intuitive, energetic, and ritual-based work.

These terms are in place to create clarity, fairness, and a professional container for our work together.

By booking a session, programme, or event, you agree to the terms outlined below.

Booking and Payment

All sessions, programmes, and events must be paid for in full at the time of booking.

Your booking is only confirmed once payment has been received.

Cancellations and Rescheduling

If you need to reschedule a session, a minimum of 48 hours’ notice is required. Rescheduling requests made with more than 48 hours’ notice will be accommodated at a mutually convenient time. Rescheduling requests made with less than 48 hours’ notice will result in the session being forfeited.

The session will not be rearranged and no refund will be issued.

Missed sessions are treated as late cancellations and are non-refundable.

Practitioner Cancellation

If I need to cancel or reschedule your session due to illness or unforeseen circumstances, I will contact you as soon as possible and offer an alternative appointment.

Rescheduling will be prioritised.

If I am unable to deliver the service within a reasonable timeframe, a full refund will be issued.

Late Arrival

If you arrive late, the session will take place within the remaining scheduled time. Sessions will not be extended beyond their original end time.

If you are more than 15 minutes late, the session will be considered forfeited and no refund will be issued.

Refund Policy

All sessions, programmes, courses, and events are strictly non-refundable.

This applies in all circumstances, including where you are unable to attend or complete the service.

Additional Support and Communication

Any additional support, administration, or communication outside the agreed scope of your booking may be charged at a rate of £75 GBP per hour (pro rata), payable upon invoice.

Scope of Practice

All services are offered based on professional training, experience, and professional judgement. This work is not a substitute for medical diagnosis, treatment, or professional healthcare.

If you have concerns about your physical or mental health, you are responsible for seeking advice from a suitably qualified healthcare professional.

Services are intended for individuals who feel able to engage safely with this type of work.

Where it becomes clear that another form of support would be more appropriate, I reserve the right to decline or discontinue services.

Client Responsibility:

I take care to hold a steady, respectful, and professionally grounded space for our work together. This includes pacing the work appropriately and working in a way that supports your capacity to engage safely.

At the same time, this work is collaborative. You remain responsible for your own choices, actions, and how you integrate what we explore, both during and after our sessions.

If something feels too much at any point, you are encouraged to say so. We can slow things down, adjust the approach, or bring the session to a close where needed.

Confidentiality :

All information shared during sessions is treated as confidential. Confidentiality may be broken where there is a legal or ethical obligation to do so, including:

- Risk of serious harm to yourself or others

- Safeguarding concerns involving a child or vulnerable person

- Legal requirements under UK law Where possible, I will inform you before making any such disclosure.

Data Protection

Your personal data is handled in accordance with UK GDPR. Full details of how your data is collected, stored, and used are set out in the Privacy Policy.

Limitation of Liability

I take care to offer my work with integrity, skill, and professional judgement.

However, I cannot guarantee specific outcomes, and I am not responsible for decisions, actions, or changes made as a result of our work together.

Changes to Terms

These terms may be updated from time to time. The latest version will always be available on the website.

Acceptance of Terms By booking or participating in any service, session, programme, or event, you confirm that you have read, understood, and agreed to these terms.